You are responsible for inspecting your order at the time of the delivery.
Please inspect your order to ensure:
There is no internal or external damage to the packaging or products.
The enclosed invoice matches what was delivered.
Return of Damaged Goods
In the unlikely event you receive any damaged goods, please contact our customer service department at +1 (513) 575-4111. You have 3 days from the date your package arrives to report damage. After this period expires, damaged goods will not be accepted for return.
All clearance sales are final. We will not accept any returns on clearance sales.
Some of our products can be custom ordered to meet your specifications. All sales are final on all custom orders. These orders cannot be returned.
Customer Assembled Products
Some manufacturers will not accept returns on customer assembled products because they deem them “used” after assembly. These products cannot be returned.
Products which are undamaged, unassembled may be returned within 3 days of delivery. The product must be returned in its original packaging. If returns are due to an incorrect product being shipped, School Supply Specialty will handle the return and the correct product will be shipped to you at no charge. If the customer wishes to return unwanted product there will be a restocking fee of 15-30%, and all shipping fees to return the product to the manufacturer must be paid by the customer. School Supply Specialty is not responsible for return shipping costs on an unwanted product.